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FAQ

Q.
Are you a manufacturer?

OPOS:
Yes,we are a manufacturer.
Q.
What warranty do you offer?

OPOS:
Each product with 1 year warranty from shipping date, expect the human damage and force majeure factor .
Q.
Are you still worry about compatibility with your current printer?

OPOS:
Share your current printer mechanism brand and PN or provide photos with specification.
Q.
Do you still have lots of complains of after-sales?

OPOS:
With our experience, it is better for you to have a hardware engineer, Once meet problems,you check and solve it at the first time ,avoid causing other trouble, even irreversible damage. Also you could return to us, in order to save the shipping cost, you’d better collection 3pcs of damaged one, then send back to us together. Shipping cost you pay your side, we pay our side.
Q.
Should we provide PCB for printer mechanism?

OPOS:
Yes, we can provide printer mechanism with PCB
Q.
What about minimum order quantity?

OPOS:
We have no limit for MOQ, so you can even buy only 1 piece.
Q.
Can you do OEM/ODM?

OPOS:
Yes, Welcome OEM/ODM , we can customize as your requirements.
Q.
How can I pay for the order?

OPOS:
Our payment terms :T/T ,L/C, Western Union ,Cash, Trade assurance Order

Q.
How do I know that you have sent the products out?

OPOS:
Once the products are sent out, a tracking number will be provided so that you can check where your goods at all times.
Q.
What kind of inspection you can provide ?

OPOS:
Each printer mechanism will test by test tool ,to guarantee all printer mechanism are in the perfect condition before shipment .we also accept the inspection by the third part you appointed.
Q.
Could you show our company LOGO on the printer machine and package?

OPOS:
Yes, your customized is welcomed
Q.
Can you arrange shipment for customer?

OPOS:
Yes, we have extensive experience in shipping and can arrange the shipment according to the customer's requirements. We are committed to ensuring timely and efficient delivery.
Q.
How to solve the printer issues during using ?

OPOS:
Please email us a description of the issue along with pictures or a short video if possible. This will help us identify the problem more quickly. Our dedicated technical team will review the details and assist you in resolving the issue.
Q.
What about your after-sale service?

OPOS:
We provide a 12-month quality warranty starting from the date of dispatch. Additionally, we offer free replacement of common abrasion parts and long-term technical support and advice at no charge.
Q.
How can I get the after-service?

OPOS:
If the issue is caused by a manufacturing defect, we will send you the necessary spare parts free of charge.
For issues resulting from user error or external factors, we can still send you the spare parts, but there will be a charge.
For any problem, please feel free to contact us directly, and we will assist you promptly.
Q.
Where is your factory located?

OPOS:
Our factory is located in Xiang'an District, Xiamen, Fujian Province, China.
Q.
Can we visit your factory before placing the order?

Re:
We welcome visitors! We believe it’s a great opportunity to build a strong business relationship, and we would be happy to show you our facilities.